Warranty Terms and Conditions

Last updated: December 28, 2025

At Nameless Café, we want every purchase to feel as good as a perfectly brewed cup of coffee, which is why we have a clear and simple warranty policy.

Warranty Coverage

  • The warranty applies to electronic products and tools with moving parts purchased through Nameless Café's official channels.

  • The warranty lasts for 1 year from the purchase date indicated on your receipt.

  • You must keep your proof of purchase to validate the warranty.

Cases covered by the warranty

  • Manufacturing failures or original defects in electronics and tools with moving parts.

  • Products that arrived in poor condition or damaged during shipping, provided this is reported within a reasonable timeframe and supported by evidence.

This warranty does not cover:

  • Damage caused by improper use, impacts, drops, product modification, or tampering by unauthorized personnel.

  • Normal wear and tear, improper cleaning, or lack of maintenance when applicable.

Damaged Product Replacement

If your product arrives in poor condition or with visible damage upon delivery:

  • Please contact us as soon as possible at <a href="mailto:garantias@namelesscafe.mx">garantias@namelesscafe.mx</a> with your order number, purchase date, a description of the problem, and evidence (photos/video).

  • Our team will confirm receipt of your case and provide you with the next steps, including packaging and shipping instructions when necessary.

In all cases, our goal is to resolve your situation quickly, clearly, and fairly.

Shipping costs

  • When the warranty applies (defective product, manufacturing defect, or arrival in poor condition), the company covers the shipping costs.

  • If, after inspection, it is determined that the damage is not covered by the warranty, the customer will be informed of the available options and any associated costs.

Limitations and considerations

  • This warranty applies only to the original buyer and is non-transferable.

  • The warranty is limited to the replacement of the product or the solution indicated by Nameless Café, without liability for indirect or consequential damages.

If you have questions about these terms or a specific case, you can write to us at <a href="mailto:garantias@namelesscafe.mx">garantias@namelesscafe.mx</a> and we will be happy to help you.